Operation Rules

These rules show the potential operation errors and warnings for CCE, UCM, CVP, Gateways, CUIC, and Finesse. Each section has a rule table that applies to all machines listed in that category, as well as a rule table for each type of machine in that category.

CCE Machines

These rules show the potential operation errors and warnings for CCE machines (Call Server, Data Server, and External AW).

Call Server Rules
Rule Description
MR_PG_MDSPROC_RUNNING

The media routing PG message delivery service process (mdsproc.exe) must be running.

MR_PG_PG_AGENT_RUNNING

The media routing PG PG agent process (pgagent.exe) must be running.

MR_PG_MR_PIM_ACTIVE_IDLE

Each MR_PIM process (mr_pim.exe) must be active on one side and idle on the other side.

MR_PG_MDSPROC_IN_SVC_PR_ENB_DSB

The media routing PG message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side.

MR_PG_PG_AGENT_ACTIVE_IDLE

The media routing PG PG agent process (pgagent.exe) must be active on one side and idle on the other side.

CTI_SVR_RUNNING

The CTI Server service must be running.

GENERIC_PG_RUNNING

The generic PG service must be running.

GENERIC_PG_LIVE_DATA_ACTIVE_IDLE

The generic PG Live Data connection must be active on one side and idle on the other side.

ROUTER_RUNNING

The router service must be running.

ROUTER_LIVE_DATA_ACTIVE_IDLE

The router Live Data connection must be active on one side and idle on the other side.

MR_PG_RUNNING

The media routing PG service must be running.

DIALER_RUNNING

If dialer is installed, then the dialer service must be running.

CTIOS_SVR_RUNNING

If CTIOS Server is installed, then the CTIOS Server service must be running.

ROUTER_ROUTER_RUNNING

The router process (router.exe) must be running.

ROUTER_DBAGENT_RUNNING

The router database agent process (dbagent.exe) must be running.

ROUTER_MDSPROC_RUNNING

The router message delivery service process (mdsproc.exe) must be running.

ROUTER_CCAGENT_RUNNING

The router central controller agent process (ccagent.exe) must be running.

ROUTER_MDSPROC_IN_SVC_PR_ENB_DSB

The router message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side.

ROUTER_CCAGENT_INSVC_ACTIVE_ENABLE_COUNT

The router central controller agent process (ccagent.exe) must be in service for both PGs.

CTI_SVR_CTI_SVR_RUNNING

The CTI server process (ctisvr.exe) must be running.

CTIOS_SVR_CTIOS_SVR_NODE_RUNNING

The CTIOS server process (ctiosservernode.exe) must be running.

DIALER_BA_DIALER_SIP_RUNNING

The dialer process (badialer_sip.exe) must be running.

CTI_SVR_CTI_SVR_ACTIVE_IDLE

The CTI server process (ctisvr.exe) must be active on one side and idle on the other side.

CTIOS_SVR_CTIOS_SVR_NODE_ACTIVE

The CTIOS server process (ctiosservernode.exe) must be active.

DIALER_BA_DIALER_SIP_ACTIVE_IDLE

The dialer process (badialer_sip.exe) must be active on one side and idle on the other side.

GENERIC_PG_JTAPI_RUNNING

The generic PG jtapi process (jtapigw.exe) must be running.

GENERIC_PG_VRU_PIM_COUNT

Four VRU PIM processes (vrupim.exe) must be running.

GENERIC_PG_MDSPROC_RUNNING

The generic PG message delivery service process (mdsproc.exe) must be running.

GENERIC_PG_PG_AGENT_RUNNING

The generic PG PG agent process (pgagent.exe) must be running.

GENERIC_PG_JTAPI_ACTIVE_IDLE

The generic PG jtapi process (jtapigw.exe) must be active on one side and idle on the other side.

GENERIC_PG_VRU_PIM_ACTIVE_IDLE

Each VRU PIM process (vrupim.exe) must be active on one side and idle on the other side.

GENERIC_PG_MDSPROC_IN_SVC_PR_ENB_DSB

The generic PG message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side.

GENERIC_PG_PG_AGENT_ACTIVE_IDLE

The generic PG PG agent process (pgagent.exe) must be active on one side and idle on the other side.

SERVER_CONNECTION

The machine must be reachable on the network.

SERVER_CREDENTIALS

The inventory's credentials for the machine must be valid.

Data Server Rules
Rule Description
DISTRIBUTOR_RUNNING

The distributor service must be running.

LOGGER_RUNNING

The logger service must be running.

LOGGER_HIST_LOGGER_RUNNING

The logger historical logger process (histlogger.exe) must be running.

LOGGER_CONFIG_LOGGER_RUNNING

The logger configuration logger process (configlogger.exe) must be running.

LOGGER_REPLICATION_RUNNING

The logger replication process (replication.exe) must be running.

LOGGER_RECOVERY_RUNNING

The logger recovery process (recovery.exe) must be running.

LOGGER_CSFS_RUNNING

The logger customer support forwarding service process (csfs.exe) must be running.

LOGGER_BA_IMPORT_RUNNING

The logger import process (baimport.exe) must be running on the Side A data server when the dialer is installed on the call servers.

LOGGER_CAMPAIGN_MGR_RUNNING

The logger campaign manager process (campaignmanager.exe) must be running on the Side A data server when the dialer is installed on the call servers.

Data Server and External AW Rules
Rule Description
DISTRIBUTOR_CONFIG_LOGGER_RUNNING

The distributor configuration logger process (configlogger.exe) must be running.

DISTRIBUTOR_RT_CLIENT_RUNNING

The distributor real-time client process (rtclient.exe) must be running.

DISTRIBUTOR_RT_DIST_RUNNING

The distributor real-time distributor process (rtdist.exe) must be running.

DISTRIBUTOR_UPDATE_AW_RUNNING

The distributor update process (updateaw.exe) must be running.

SERVER_CONNECTION

The machine must be reachable on the network.

SERVER_CREDENTIALS

The inventory's credentials for the machine must be valid.

DEPLOYMENT_TASKS_PASSING

All background tasks for the deployment must run successfully.

UCM Machines

These rules show the potential operation errors and warnings for UCM machines.

CM Publisher Rules
Rule Description
SERVER_CONNECTION

The machine must be reachable on the network.

SERVER_CREDENTIALS

The inventory's credentials for the machine must be valid.

CVP Machines

These rules show the potential operation errors and warnings for CVP machines.

Rules for All CVP Machines (CVP and CVP OPS)
Rule Description
SERVER_CONNECTION

The machine must be reachable on the network.

SERVER_CREDENTIALS

The inventory's credentials for the machine must be valid.

Gateways

These rules show the potential operation errors and warnings for gateways.

Gateway Rules
Rule Description
SERVER_CONNECTION

The machine must be reachable on the network.

SERVER_CREDENTIALS

The inventory's credentials for the machine must be valid.

CUIC Machines

These rules show the potential operation errors and warnings for CUIC machines.

Rules for CUIC Machines (CUIC Publisher and CUIC Subscriber)
Rule Description
SERVER_CONNECTION

The machine must be reachable on the network.

SERVER_CREDENTIALS

The inventory's credentials for the machine must be valid.

Finesse

These rules show the potential operation errors and warnings for Finesse.

Finesse Rules
Rule Description
SERVER_CONNECTION

The machine must be reachable on the network.

SERVER_CREDENTIALS

The inventory's credentials for the machine must be valid.

FINESSE_TOMCAT_SERVICE_STARTED

The Tomcat service must be started.

FINESSE_SYSTEM_STATUS

Finesse system must be started and IN_SERVICE.