These rules show the potential operation errors and warnings for CCE, UCM, CVP, Gateways, CUIC, and Finesse. Each section has a rule table that applies to all machines listed in that category, as well as a rule table for each type of machine in that category.
These rules show the potential operation errors and warnings for CCE machines (Call Server, Data Server, and External AW).
Rule | Description |
---|---|
MR_PG_MDSPROC_RUNNING |
The media routing PG message delivery service process (mdsproc.exe) must be running. |
MR_PG_PG_AGENT_RUNNING |
The media routing PG PG agent process (pgagent.exe) must be running. |
MR_PG_MR_PIM_ACTIVE_IDLE |
Each MR_PIM process (mr_pim.exe) must be active on one side and idle on the other side. |
MR_PG_MDSPROC_IN_SVC_PR_ENB_DSB |
The media routing PG message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side. |
MR_PG_PG_AGENT_ACTIVE_IDLE |
The media routing PG PG agent process (pgagent.exe) must be active on one side and idle on the other side. |
CTI_SVR_RUNNING |
The CTI Server service must be running. |
GENERIC_PG_RUNNING |
The generic PG service must be running. |
GENERIC_PG_LIVE_DATA_ACTIVE_IDLE |
The generic PG Live Data connection must be active on one side and idle on the other side. |
ROUTER_RUNNING |
The router service must be running. |
ROUTER_LIVE_DATA_ACTIVE_IDLE |
The router Live Data connection must be active on one side and idle on the other side. |
MR_PG_RUNNING |
The media routing PG service must be running. |
DIALER_RUNNING |
If dialer is installed, then the dialer service must be running. |
CTIOS_SVR_RUNNING |
If CTIOS Server is installed, then the CTIOS Server service must be running. |
ROUTER_ROUTER_RUNNING |
The router process (router.exe) must be running. |
ROUTER_DBAGENT_RUNNING |
The router database agent process (dbagent.exe) must be running. |
ROUTER_MDSPROC_RUNNING |
The router message delivery service process (mdsproc.exe) must be running. |
ROUTER_CCAGENT_RUNNING |
The router central controller agent process (ccagent.exe) must be running. |
ROUTER_MDSPROC_IN_SVC_PR_ENB_DSB |
The router message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side. |
ROUTER_CCAGENT_INSVC_ACTIVE_ENABLE_COUNT |
The router central controller agent process (ccagent.exe) must be in service for both PGs. |
CTI_SVR_CTI_SVR_RUNNING |
The CTI server process (ctisvr.exe) must be running. |
CTIOS_SVR_CTIOS_SVR_NODE_RUNNING |
The CTIOS server process (ctiosservernode.exe) must be running. |
DIALER_BA_DIALER_SIP_RUNNING |
The dialer process (badialer_sip.exe) must be running. |
CTI_SVR_CTI_SVR_ACTIVE_IDLE |
The CTI server process (ctisvr.exe) must be active on one side and idle on the other side. |
CTIOS_SVR_CTIOS_SVR_NODE_ACTIVE |
The CTIOS server process (ctiosservernode.exe) must be active. |
DIALER_BA_DIALER_SIP_ACTIVE_IDLE |
The dialer process (badialer_sip.exe) must be active on one side and idle on the other side. |
GENERIC_PG_JTAPI_RUNNING |
The generic PG jtapi process (jtapigw.exe) must be running. |
GENERIC_PG_VRU_PIM_COUNT |
Four VRU PIM processes (vrupim.exe) must be running. |
GENERIC_PG_MDSPROC_RUNNING |
The generic PG message delivery service process (mdsproc.exe) must be running. |
GENERIC_PG_PG_AGENT_RUNNING |
The generic PG PG agent process (pgagent.exe) must be running. |
GENERIC_PG_JTAPI_ACTIVE_IDLE |
The generic PG jtapi process (jtapigw.exe) must be active on one side and idle on the other side. |
GENERIC_PG_VRU_PIM_ACTIVE_IDLE |
Each VRU PIM process (vrupim.exe) must be active on one side and idle on the other side. |
GENERIC_PG_MDSPROC_IN_SVC_PR_ENB_DSB |
The generic PG message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side. |
GENERIC_PG_PG_AGENT_ACTIVE_IDLE |
The generic PG PG agent process (pgagent.exe) must be active on one side and idle on the other side. |
SERVER_CONNECTION |
The machine must be reachable on the network. |
SERVER_CREDENTIALS |
The inventory's credentials for the machine must be valid. |
Rule | Description |
---|---|
DISTRIBUTOR_RUNNING |
The distributor service must be running. |
LOGGER_RUNNING |
The logger service must be running. |
LOGGER_HIST_LOGGER_RUNNING |
The logger historical logger process (histlogger.exe) must be running. |
LOGGER_CONFIG_LOGGER_RUNNING |
The logger configuration logger process (configlogger.exe) must be running. |
LOGGER_REPLICATION_RUNNING |
The logger replication process (replication.exe) must be running. |
LOGGER_RECOVERY_RUNNING |
The logger recovery process (recovery.exe) must be running. |
LOGGER_CSFS_RUNNING |
The logger customer support forwarding service process (csfs.exe) must be running. |
LOGGER_BA_IMPORT_RUNNING |
The logger import process (baimport.exe) must be running on the Side A data server when the dialer is installed on the call servers. |
LOGGER_CAMPAIGN_MGR_RUNNING |
The logger campaign manager process (campaignmanager.exe) must be running on the Side A data server when the dialer is installed on the call servers. |
Rule | Description |
---|---|
DISTRIBUTOR_CONFIG_LOGGER_RUNNING |
The distributor configuration logger process (configlogger.exe) must be running. |
DISTRIBUTOR_RT_CLIENT_RUNNING |
The distributor real-time client process (rtclient.exe) must be running. |
DISTRIBUTOR_RT_DIST_RUNNING |
The distributor real-time distributor process (rtdist.exe) must be running. |
DISTRIBUTOR_UPDATE_AW_RUNNING |
The distributor update process (updateaw.exe) must be running. |
SERVER_CONNECTION |
The machine must be reachable on the network. |
SERVER_CREDENTIALS |
The inventory's credentials for the machine must be valid. |
DEPLOYMENT_TASKS_PASSING |
All background tasks for the deployment must run successfully. |
These rules show the potential operation errors and warnings for Finesse.
Rule | Description |
---|---|
SERVER_CONNECTION |
The machine must be reachable on the network. |
SERVER_CREDENTIALS |
The inventory's credentials for the machine must be valid. |
FINESSE_TOMCAT_SERVICE_STARTED |
The Tomcat service must be started. |
FINESSE_SYSTEM_STATUS |
Finesse system must be started and IN_SERVICE. |