Global API

The Global API returns global settings from the following categories:

URL

https://<server>/unifiedconfig/config/globalsetting

Operations

Parameters

callReporting

agent

reporting

script

labels

Example Get Request

<globalSettings>
  <callReporting>
    <abandonCallWaitTime>5</abandonCallWaitTime>
    <answeredShortCallThreshold>0</answeredShortCallThreshold>
    <defaultBucketInterval>
      <refURL>/unifiedconfig/config/bucketinterval/1</refURL>
      <name>BuiltIn</name>
    </defaultBucketInterval>
    <defaultCallType>
      <refURL>/unifiedconfig/config/calltype/1</refURL>
      <name>BuiltIn</name>
    </defaultCallType>
    <serviceLevelThreshold>20</serviceLevelThreshold>
    <serviceLevelType>1</serviceLevelType>
  </callReporting>
  <agent>
    <agentPhoneLineControl>0</agentPhoneLineControl>
    <defaultDeskSetting>
      <refURL>/unifiedconfig/config/agentdesksetting/5000</refURL>
      <name>Default_Agent_Desk_Settings</name>
    </defaultDeskSetting>
    <loginNameCaseSensitivity>false</loginNameCaseSensitivity>
    <minimumPasswordLength>0</minimumPasswordLength>
    <nonACDLineImpact>0</nonACDLineImpact>
  </agent>
  <reporting>
    <reportingInterval>30</reportingInterval>
  </reporting>
  <script>
    <retainScriptVersion>5</retainScriptVersion>
  </script>
  <labels>
    <cmLabel>8881111000</cmLabel>
      <cvpLabels>
        <cvpLabel>
          <pattern> 7777777777 </pattern>
          <routingClientName>CVP_PG_1A</routingClientName>
        </cvpLabel>
        <cvpLabel>
          <pattern> 7777777777</pattern>
          <routingClientName>CVP_PG_1B</routingClientName>
        </cvpLabel>
        <cvpLabel>
          <pattern>7777777777</pattern>
          <routingClientName>CVP_PG_2A</routingClientName>
        </cvpLabel>
        <cvpLabel>
          <pattern> 7777777777 </pattern>
          <routingClientName>CVP_PG_2B</routingClientName>
        </cvpLabel>
      </cvpLabels>
    <outboundLabel> 6661111000 </outboundLabel>
  </labels>
</globalSettings>