These rules show the potential configuration errors and warnings for all of the machines, ESX hosts, and Gateways. Each section has a rule table that applies to all machines listed in that category, as well as a rule table for each type of machine in that category.
These rules show the potential configuration errors and warnings for CCE machines (Call Server, Data Server, and External AW).
Rule | Description |
---|---|
TRACE_LEVEL_NORMAL |
The trace level must be set to normal to ensure performance. |
Rule | Description |
---|---|
MR_PG_MR_PIM_COUNT |
The number of media routing PG MR_PIM processes (mr_pim.exe) on Side A and Side B must match. Valid if 0, 1, or 2 MR_PIMs are enabled. |
CTI_SVR_INSTALLED |
The CTI Server service must be installed. |
CTI_SVR_AUTOMATIC |
The CTI server service startup type must be set to automatic. |
GENERIC_PG_INSTALLED |
The generic PG service must be installed. |
GENERIC_PG_AUTOMATIC |
The generic PG service startup type must be set to automatic. |
ROUTER_INSTALLED |
The router service must be installed. |
ROUTER_AUTOMATIC |
The router service startup type must be set to automatic. |
MR_PG_INSTALLED |
The media routing PG service must be installed. |
MR_PG_AUTOMATIC |
The generic PG service startup type must be set to automatic. |
DIALER_INSTALLED |
If installed, the dialer service must be installed on both sides. |
DIALER_AUTOMATIC |
If installed, the dialer service startup type must be set to automatic. |
CTIOS_SVR_INSTALLED |
If installed, the CTIOS Server service must be installed on both sides. |
CTIOS_SVR_AUTOMATIC |
If installed, the CTIOS server service startup type must be set to automatic. |
GENERIC_PG_JTAPI_MATCHES_CM_SUB |
The Communications Manager PIM service address configured in PG Setup must match the Communications Manager Subscriber address on the same side |
GENERIC_PG_JTAPI_CLIENT_VERSION _MATCH_UCM | The JTAPI Client version installed must match the JTAPI Client version available on Unified Call Manager. |
GENERIC_PG_SIDE_A_NAME | Generic PG on Side A must be named PG1A. |
GENERIC_PG_SIDE_B_NAME | Generic PG on Side B must be named PG1B. |
MR_PG_SIDE_A_NAME | Media Routing PG on Side A must be named PG2A. |
MR_PG_SIDE_B_NAME | Media Routing PG on Side B must be named PG2B. |
GENERIC_PG_APPUSER_BOTH_SIDES_MATCH | The Generic PG Communications Manager PIM application user configured on Side A must be identical to the user configured on Side B. |
GENERIC_PG_APPUSER_FOUND_ON_CUCM | The Generic PG Communications Manager PIM application user must be configured on the Communications Manager as an application user. |
DIALER_INSTALLED_OUTBOUND_ENABLED |
The dialers must be installed correctly when outbound is enabled. |
MR_PG_MULTICHANNEL_APPLICATION_SERVER _HOSTNAME_BOTH_SIDES_MATCH |
Application Server Host Name for Media Routing Peripheral Multichannel must be the same on both sides. |
MR_PG_MULTICHANNEL2_APPLICATION_SERVER _HOSTNAME_BOTH_SIDES_MATCH |
Application Server Host Name for Media Routing Peripheral Multichannel2 must be the same on both sides. |
MR_PG_MULTICHANNEL3_APPLICATION_SERVER _HOSTNAME_BOTH_SIDES_MATCH |
Application Server Host Name for Media Routing Peripheral Multichannel3 must be the same on both sides. |
MR_PG_MULTICHANNEL_APPLICATION_SERVERS _HOSTNAME_FOUND_IN_INVENTORY |
Application Server Host Name for all multichannel peripherals must be found in the solution inventory. The machine type must be one of the following: |
MR_PG_APPLICATION_SERVER _HOSTNAME_NO_DUPLICATES |
Application Server Host Name for each peripheral must be unique. |
NO_EXTRA_SERVICES_INSTALLED_CS |
Only required and optional services can be installed (extra services such as an additional PG or CTI Server are not permitted). |
Rule | Description |
---|---|
DISTRIBUTOR_INSTALLED |
The distributor service must be installed. |
DISTRIBUTOR_AUTOMATIC |
The distributor service startup type must be set to automatic. |
LOGGER_INSTALLED |
The logger service must be installed. |
LOGGER_AUTOMATIC |
The logger service startup type must be set to automatic. |
NO_EXTRA_SERVICES_INSTALLED_DS |
Only required services can be installed. |
These rules show the potential configuration errors and warnings for gateways.
These rules show the potential configuration errors and warnings for CUIC machines.
Rule | Description |
---|---|
CUIC_REALTIME_DS_CORRECT_HOST |
The realtime datasource must be configured with the correct hosts: either the Side A and B Unified CCE Data Servers, or, if used, the External AW-HDS-DDS. |
CUIC_HISTORICAL_DS_CORRECT_HOST |
The historical datasource must be configured with the correct hosts: either the Side A and B Unified CCE Data Servers, or, if used, the External AW-HDS-DDS. |
CUIC_HISTORICAL_REALTIME_DS_CORRECT_CONFIGURATION |
CUIC must have one historical datasource named UCCE Historical and one realtime datasource named UCCE Realtime. |
These rules show the potential configuration errors and warnings for CVP machines.
Rule | Description |
---|---|
TRACE_LEVEL_NORMAL |
The trace level must be set to normal to ensure performance. |
Rule | Description |
---|---|
CVP_CUCM_SIP_SERVER_GROUPS_MATCH _CUCM_FQDN |
The CVP SIP Server Group names that contain Communication Manager addresses must match the Communication Manager Cluster Fully Qualified Domain Name. |
CVP_CUCM_SIP_SERVER_GROUPS_ONLY _CONTAIN_CUCM_HOSTS |
The CVP SIP Server Groups that contain Communication Manager addresses cannot contain non-Communication Manager addresses (which include Communication Manager hosts that are not part of the inventory). |
CVP_RING_TONE_DN_PATTERN | The Ring Tone Label under Dialed Number Patterns must match the pattern 91*. |
CVP_ERROR_LABEL_DN_PATTERN | The Error Label under Dialed Number Patterns must match the pattern 92*. |